Outage in ecobee

Interruption to ecobee Mobile Services

Resolved Major
November 18, 2025 - Started about 1 month ago - Lasted about 5 hours
Official incident page

Incident Report

Eureka! We’re happy to let you know we’ve identified the main issue causing a disruption to ecobee Mobile Services and a fix is in the works.
Components affected
ecobee Public API ecobee Mobile Services
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 11/18/2025 06:45PM

And that’s all, folks! The incident we were experiencing has been resolved. If you’re still having some trouble, we suggest you try closing and reopening the ecobee app or your web browser.

MONITORING about 1 month ago - at 11/18/2025 04:49PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 1 month ago - at 11/18/2025 03:53PM

We continue to experience a service degradation due to an ongoing CloudFlare outage. Our team is working on restoring full services as soon as possible.

IDENTIFIED about 1 month ago - at 11/18/2025 03:52PM

We continue to experience a service degradation due to an ongoing CloudFlare outage. Our team is working on restoring full services as soon as possible.

IDENTIFIED about 1 month ago - at 11/18/2025 02:43PM

We continue to experience a service interruption due to an ongoing CloudFlare outage. Our team is working on restoring full services as soon as possible.

IDENTIFIED about 1 month ago - at 11/18/2025 02:42PM

We are continuing to work on a fix for this issue.

IDENTIFIED about 1 month ago - at 11/18/2025 01:37PM

We are continuing to work on a fix for this issue.

IDENTIFIED about 1 month ago - at 11/18/2025 01:36PM

We are continuing to work on a fix for this issue.

IDENTIFIED about 1 month ago - at 11/18/2025 01:34PM

Eureka! We’re happy to let you know we’ve identified the main issue causing a disruption to ecobee Mobile Services and a fix is in the works.

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