Outage in EcoStruxure IT

Android - Multi-factor authentication push notifications outage

Resolved Minor
November 06, 2023 - Started about 2 years ago - Lasted about 11 hours
Official incident page

Incident Report

We are currently investigating this issue.
Components affected
EcoStruxure IT Mobile

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Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 11/06/2023 08:39PM

We have released a new version 4.1.8 with the fix for the 2FA push notifications. The fixed should be available on the playstores in a couple of hours.

INVESTIGATING about 2 years ago - at 11/06/2023 10:04AM

We are currently investigating the issue. For users who have configured their app for 2FA, please use one time code found in the app in the main menu -> Authentication, and via the Authenticator in the login view.

INVESTIGATING about 2 years ago - at 11/06/2023 10:01AM

We are currently investigating this issue.

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