Outage in EcoStruxure IT
Alarm & Report Email Processing Delays
Resolved MinorIncident Report
We have identified an issue with our data processing infrastructure affecting customers that are using email to receive alarms for EcoStruxure IT Expert. This is also impacting Report email generation for EcoStruxure Asset Advisor
We are working on a fix.
No data has been lost.
Components affected
EcoStruxure IT Expert EcoStruxure IT EcoStruxure Asset Advisor EcoStruxure IT MobileNeed to monitor EcoStruxure IT outages?
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- Show real-time status on private or public status page
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Latest Updates ( sorted recent to last )
RESOLVED
11 months ago - at 03/06/2025 08:19AM
This incident has been resolved.
IDENTIFIED
11 months ago - at 03/04/2025 06:07PM
We have identified an issue with our data processing infrastructure affecting customers that are using email to receive alarms for EcoStruxure IT Expert. This is also impacting Report email generation for EcoStruxure Asset Advisor
We are working on a fix.
No data has been lost.
Latest EcoStruxure IT outages
EcoStruxure IT service disruption - 2 months ago
Issue with smart connect service - 8 months ago
EcoStruxure IT Support is unavailable - 8 months ago
Issue with viewing alarms overview in the mobile app - 10 months ago
Alarm Processing Delays - about 1 year ago
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