Outage in EcoStruxure IT

Alarm & Report Email Processing Delays

Resolved Minor
March 04, 2025 - Started 8 days ago - Lasted 1 day
Official incident page

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Outage Details

We have identified an issue with our data processing infrastructure affecting customers that are using email to receive alarms for EcoStruxure IT Expert. This is also impacting Report email generation for EcoStruxure Asset Advisor We are working on a fix. No data has been lost.
Components affected
EcoStruxure IT Expert EcoStruxure IT EcoStruxure Asset Advisor EcoStruxure IT Mobile
Latest Updates ( sorted recent to last )
RESOLVED 6 days ago - at 03/06/2025 08:19AM

This incident has been resolved.

IDENTIFIED 8 days ago - at 03/04/2025 06:07PM

We have identified an issue with our data processing infrastructure affecting customers that are using email to receive alarms for EcoStruxure IT Expert. This is also impacting Report email generation for EcoStruxure Asset Advisor


We are working on a fix.


No data has been lost.

Latest EcoStruxure IT outages

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Delayed Processing of Threshold Alarms - 2 months ago
Measurement Processing Delays - 7 months ago
Devices not showing in ITE UI but shows up fine on Gateway for some customers - 7 months ago
Location Setting issue - 10 months ago

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