Outage in EcoStruxure IT
SMS 2FA codes are not sent when signing in on ITE
Resolved MinorIncident Report
Summary AI Generated
SMS two-factor authentication codes failed to send during sign-in across EcoStruxure IT Expert, Advisor, and Mobile, preventing affected users from completing login. The incident lasted approximately 57 minutes before a fix was implemented and confirmed resolved.
We are currently investigating the issue.
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Latest Updates ( sorted recent to last )
RESOLVED
22 days ago - at 06/29/2026 07:09PM
This incident has been resolved.
MONITORING
22 days ago - at 06/29/2026 07:05PM
We are continuing to monitor for any further issues.
MONITORING
22 days ago - at 06/29/2026 06:58PM
A fix has been been implemented and we are monitoring the behavior.
INVESTIGATING
23 days ago - at 06/29/2026 06:14PM
We are currently investigating the issue.
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