Outage in EcoStruxure IT

Unable to receive data

Resolved Major

April 08, 2026 - Started about 23 hours ago - Lasted about 2 hours
Official incident page

Incident Report

Summary AI Generated

EcoStruxure IT experienced a major data processing issue that prevented the system from receiving alarms, measurements, and other data from IT Gateways for 2.4 hours. The incident affected EcoStruxure IT Expert, EcoStruxure Asset Advisor, and EcoStruxure IT Mobile services. A fix was implemented and monitored before the incident was fully resolved.

We are experiencing an issue with our data processing which prevents us from receiving alarms, measurements and other data from EcoStruxure IT Gateways. We are working on a fix.

Components affected

EcoStruxure IT Expert EcoStruxure IT EcoStruxure Asset Advisor EcoStruxure IT Mobile

Need to monitor EcoStruxure IT outages?

Monitor all your external dependencies in one place
Get instant alerts when outages are detected
Create a public or private status page for your customers
One place for your team to see all your services

Start Free Trial

Latest Updates ( sorted recent to last )

RESOLVED about 20 hours ago - at 04/08/2026 10:15AM

This incident has been resolved.

MONITORING about 21 hours ago - at 04/08/2026 09:17AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 23 hours ago - at 04/08/2026 07:55AM

We are experiencing an issue with our data processing which prevents us from receiving alarms, measurements and other data from EcoStruxure IT Gateways. We are working on a fix.

Latest EcoStruxure IT outages

EcoStruxure IT service disruption - 5 months ago

Issue with smart connect service - 10 months ago

EcoStruxure IT Support is unavailable - 11 months ago

Issue with viewing alarms overview in the mobile app - about 1 year ago

Alarm & Report Email Processing Delays - about 1 year ago

The Status Page Aggregator with Early Outage Detection

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 6020 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook