Outage in EcoStruxure IT
Unable to receive data
Resolved MajorIncident Report
Summary AI Generated
EcoStruxure IT experienced a major data processing issue that prevented the system from receiving alarms, measurements, and other data from IT Gateways for 2.4 hours. The incident affected EcoStruxure IT Expert, EcoStruxure Asset Advisor, and EcoStruxure IT Mobile services. A fix was implemented and monitored before the incident was fully resolved.
We are experiencing an issue with our data processing which prevents us from receiving alarms, measurements and other data from EcoStruxure IT Gateways. We are working on a fix.
Components affected
EcoStruxure IT Expert EcoStruxure IT EcoStruxure Asset Advisor EcoStruxure IT MobileTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
22 days ago - at 04/08/2026 10:15AM
This incident has been resolved.
MONITORING
22 days ago - at 04/08/2026 09:17AM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
22 days ago - at 04/08/2026 07:55AM
We are experiencing an issue with our data processing which prevents us from receiving alarms, measurements and other data from EcoStruxure IT Gateways. We are working on a fix.
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