Outage in EcoStruxure IT
Unable to receive data
Resolved MajorIncident Report
Summary AI Generated
EcoStruxure IT experienced a major data processing failure lasting approximately 6 hours that prevented alarms, measurements, and other data from being received from EcoStruxure IT Gateways and Data Center Expert. EcoStruxure IT Expert, Asset Advisor, and the mobile app were all affected. A fix was implemented and the incident was fully resolved after a period of monitoring.
We are experiencing an issue with our data processing which prevents us from receiving alarms, measurements and other data from EcoStruxure IT Gateways and Data Center Expert and are working on a fix.
Components affected
EcoStruxure IT Expert EcoStruxure IT EcoStruxure Asset Advisor EcoStruxure IT MobileTrusted by 1,000+ teams
The Status Page Aggregator with Early Outage Detection
Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.
Latest Updates ( sorted recent to last )
RESOLVED
about 2 hours ago - at 06/16/2026 05:36PM
This incident has been resolved.
MONITORING
about 4 hours ago - at 06/16/2026 04:20PM
We are continuing to monitor for any further issues.
MONITORING
about 5 hours ago - at 06/16/2026 02:46PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
about 9 hours ago - at 06/16/2026 11:21AM
We are experiencing an issue with our data processing which prevents us from receiving alarms, measurements and other data from EcoStruxure IT Gateways and Data Center Expert and are working on a fix.
Latest EcoStruxure IT outages
SMS 2FA Login Issue – EcoStruxure IT Expert - 29 days ago
Unable to receive data - 2 months ago
EcoStruxure IT service disruption - 7 months ago
Issue with smart connect service - about 1 year ago
EcoStruxure IT Support is unavailable - about 1 year ago
The Status Page Aggregator with Early Outage Detection
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6320 services available
Integrations with
