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Outage in EcoStruxure IT

Unable to receive data

Resolved Minor
June 17, 2026 - Started about 1 month ago - Lasted about 3 hours
Official incident page

Incident Report

Summary AI Generated

A data processing issue on EcoStruxure IT prevented alarms, measurements, and other data from being received from EcoStruxure IT Gateways and Data Center Expert. EcoStruxure IT Expert, Asset Advisor, and IT Mobile were all affected for approximately 2.8 hours. A fix was implemented and the incident was fully resolved.

We are experiencing an issue with our data processing which prevents us from receiving alarms, measurements and other data from EcoStruxure IT Gateways and Data Center Expert and are working on a fix.
Components affected
EcoStruxure IT Expert EcoStruxure IT EcoStruxure Asset Advisor EcoStruxure IT Mobile

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Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 06/17/2026 12:54PM

This incident has been resolved.

MONITORING about 1 month ago - at 06/17/2026 11:15AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 1 month ago - at 06/17/2026 10:12AM

We are experiencing an issue with our data processing which prevents us from receiving alarms, measurements and other data from EcoStruxure IT Gateways and Data Center Expert and are working on a fix.

Latest EcoStruxure IT outages

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