Outage in EcoStruxure IT

Alarm Processing Delays

Resolved Minor

January 16, 2025 - Started 3 months ago - Lasted about 1 hour
Official incident page

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Outage Details

We have identified an issue causing alarm emails to be delayed and are working on a fix. No data has been lost.

Components affected

EcoStruxure IT Mobile EcoStruxure IT Expert

Latest Updates ( sorted recent to last )

RESOLVED 3 months ago - at 01/16/2025 07:13PM

This incident has been resolved.

MONITORING 3 months ago - at 01/16/2025 06:57PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 3 months ago - at 01/16/2025 06:13PM

We have identified an issue causing alarm emails to be delayed and are working on a fix.

No data has been lost.

Latest EcoStruxure IT outages

Issue with viewing alarms overview in the mobile app - about 1 month ago

Alarm & Report Email Processing Delays - about 2 months ago

Delayed Processing of Threshold Alarms - 4 months ago

Measurement Processing Delays - 8 months ago

Devices not showing in ITE UI but shows up fine on Gateway for some customers - 9 months ago

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