Edgenuity Outage History

Edgenuity experienced a major service incident where students using EdgeEX and IL Classroom products were unable to upload submissions for questions and activities. The issue prevented students from completing assignments that required file uploads. The problem was resolved within 12 minutes, restoring normal functionality for all affected users.

Edgenuity experienced a 14.7-hour service disruption affecting user login, system navigation, essay score display, and overall platform performance. Users encountered login failures, navigation errors, missing essay scores, and slow system response times. The issue was resolved after the team implemented a fix and monitored the system to ensure stability.

Edgenuity experienced intermittent issues for 21.8 hours where some users encountered login failures from the Product Selection Page, navigation errors, and system slowness. The service disruption affected multiple products within the platform, preventing normal user activities. The issues were resolved and users were able to resume normal activities without difficulty.

Edgenuity experienced a major incident where users were unable to login from the Product Selection Page, affecting access to multiple products. The issue lasted approximately 1 hour while the team investigated and implemented a fix. The service was restored and users were able to resume normal activities.

Edgenuity's Imagine Math and Imagine Math Facts services experienced a major outage where some students and educators were unable to log in. The login issue affected user access to both educational platforms for 3.5 hours. The problem was resolved and users were able to resume normal activities.

Students using Edgenuity's Imagine+ Assessment encountered error messages when attempting to complete diagnostic tests, preventing them from accessing the assessment functionality. The issue affected the diagnostic feature specifically and lasted approximately 1.9 hours. The service was restored and students were able to resume their assessment activities normally.

Edgenuity experienced a login issue that prevented users of Instructional Services and Academies from accessing the platform through the Imagine Learning Virtual Portal. The incident lasted 15 minutes before the team resolved the problem and restored normal login functionality.

Edgenuity experienced a major service incident where users were unable to log in to multiple products. The login issue affected user access across the platform for 16 minutes. The problem was resolved and users were able to resume normal activities.

Edgenuity's Imagine Learning Classroom experienced a major outage lasting 2.6 hours where users encountered login failures, non-loading web pages, and slow page performance for those who could access the system. The technical team implemented a solution and monitored the system before confirming full service restoration, allowing users to resume normal activities.

A cloud provider issue prevented some students, teachers, and family users from logging into Imagine Edgenuity and Imagine Purpose 6-12 services. The incident lasted 3.8 hours and affected user authentication across both platforms. The team implemented a solution and confirmed users could resume normal activities after monitoring the fix.