Edgenuity Outage History

Imagine Edgenuity experienced an issue where scoring alerts incorrectly appeared for uncounted or auto-graded activities, affecting educators using the platform. The problem impacted course functionality and grading workflows for approximately 3 hours. The team identified the root cause, deployed a solution, and restored normal service operations.

Edgenuity experienced an issue where schedules created by administrators failed to run properly, preventing normal scheduling functionality. The service disruption lasted approximately 7 days before the technical team successfully restored full functionality. Users can now resume their scheduled activities without further issues.

Edgenuity's Twig Science product experienced intermittent issues preventing users from accessing class data. The problem affected users' ability to retrieve classroom information within the platform. The issue was identified and resolved with a fix implementation, lasting approximately 1.5 hours total.

Edgenuity experienced a roster synchronization issue where changes made within 12 hours were not reflected across multiple Imagine Learning products, affecting educators and students who could not see updated class rosters. The team implemented a fix after 21.3 hours and monitored the system until full resolution was confirmed.

Imagine Edgenuity experienced an issue where schedules created by administrators were not running properly. The service disruption lasted 4.5 hours and was classified as a minor incident. The issue was resolved and users were able to resume normal activities.

Imagine Edgenuity and Imagine Purpose 6–12 experienced a major service disruption lasting 5.4 hours, causing students and educators to encounter intermittent errors, slow performance, and unexpected logouts. The technical team implemented a solution and monitored the system to ensure stability. The service was fully restored and users were able to resume normal activities without further issues.

Edgenuity experienced an issue where real-time reports across multiple products were not displaying the most recent data for 2.1 hours. The technical team investigated and implemented a solution to restore proper data reporting functionality. The service was fully restored and users were able to resume normal activities.

Imagine Edgenuity experienced a 5.8-hour outage where teachers were unable to download student uploaded assignments. The technical team identified the root cause and deployed a fix, restoring full functionality to the platform. The incident was classified as minor and has been fully resolved.

Edgenuity experienced a login issue affecting users on Chromebooks and iPads who were unable to access multiple products through Clever or ClassLink authentication. The incident lasted 1.6 hours and prevented students from logging into their educational platforms on mobile devices. The team implemented a solution and confirmed full service restoration after monitoring the fix.

Imagine Edgenuity experienced a major service incident lasting 6.3 hours where students encountered error messages when attempting to complete some activities. The technical team identified the root cause and deployed a solution to restore normal functionality. The service was fully resolved with users able to resume activities without difficulty.