Edgenuity Outage History

Some students experienced error messages when attempting to open Imagine Edgenuity courses, preventing access to their educational content. A temporary workaround was available by clearing browser cookies while the team worked on a permanent fix. The issue was resolved after 26.6 hours, allowing students to resume their coursework normally.

Edgenuity's Imagine Learning Classroom experienced a major outage that prevented users from logging into the platform for 1.6 hours. The technical team implemented a solution and monitored the system to ensure stability. The service was fully restored and users were able to resume normal activities.

Students and teachers experienced errors when using Imagine Edgenuity and Imagine EdgeEX services during a major outage. The incident lasted 6.4 hours while the team investigated and worked to restore functionality. Users were able to resume normal activities without difficulty once the issue was resolved.

Edgenuity experienced an issue where Imagine MyPath student usage reports and Imagine Español growth reports displayed inaccurate information for approximately 97 hours. The team identified and fixed the root cause, restoring accurate reporting data generation, and backfilled any missing or incorrect data from the affected period. The service was fully restored and users were able to resume normal activities without difficulty.

Imagine Edgenuity experienced an issue where scoring alerts incorrectly appeared for uncounted or auto-graded activities, affecting educators using the platform. The problem impacted course functionality and grading workflows for approximately 3 hours. The team identified the root cause, deployed a solution, and restored normal service operations.

Edgenuity experienced an issue where schedules created by administrators failed to run properly, preventing normal scheduling functionality. The service disruption lasted approximately 7 days before the technical team successfully restored full functionality. Users can now resume their scheduled activities without further issues.

Edgenuity's Twig Science product experienced intermittent issues preventing users from accessing class data. The problem affected users' ability to retrieve classroom information within the platform. The issue was identified and resolved with a fix implementation, lasting approximately 1.5 hours total.

Edgenuity experienced a roster synchronization issue where changes made within 12 hours were not reflected across multiple Imagine Learning products, affecting educators and students who could not see updated class rosters. The team implemented a fix after 21.3 hours and monitored the system until full resolution was confirmed.

Imagine Edgenuity experienced an issue where schedules created by administrators were not running properly. The service disruption lasted 4.5 hours and was classified as a minor incident. The issue was resolved and users were able to resume normal activities.

Imagine Edgenuity and Imagine Purpose 6–12 experienced a major service disruption lasting 5.4 hours, causing students and educators to encounter intermittent errors, slow performance, and unexpected logouts. The technical team implemented a solution and monitored the system to ensure stability. The service was fully restored and users were able to resume normal activities without further issues.