Outage in Egnyte

Intermittent issues in Desktop App (US-East Coast)

Resolved Minor
October 22, 2024 - Started 2 months ago - Lasted about 3 hours
Official incident page

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Outage Details

We are currently investigating issues with our Desktop App service in the US-East Coast region. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.
Components affected
Egnyte Desktop App
Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 10/22/2024 07:55PM

Our team confirmed that everything should be back to normal now. If you continue to experience any issues, please reach out to our support team for further assistance. We apologize for any inconvenience this may have caused and appreciate your patience during this time.

MONITORING 2 months ago - at 10/22/2024 07:09PM

We have implemented a fix for the issue and are currently monitoring the results. If you are still experiencing any problems, please contact our support team.

IDENTIFIED 2 months ago - at 10/22/2024 06:45PM

As we continue to work on the identified issue, we will provide more information within the next 30 minutes.

IDENTIFIED 2 months ago - at 10/22/2024 06:14PM

We continue to work on the fix for the identified issue. We will provide an update in the next 30 minutes.

IDENTIFIED 2 months ago - at 10/22/2024 05:42PM

Our team has identified the issue and we're actively working on a fix. We will provide an update within the next 30 minutes.

INVESTIGATING 2 months ago - at 10/22/2024 05:13PM

We are currently investigating issues with our Desktop App service in the US-East Coast region. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.

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