Outage in Egnyte

Intermittent issues in WebUI & Desktop App (US-East Coast)

Resolved Minor
October 23, 2024 - Started about 2 months ago - Lasted about 24 hours
Official incident page

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Outage Details

We are currently investigating issues with our WebUI & Desktop App services in the US-East Coast region. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.
Components affected
Egnyte Web UI Egnyte Desktop App
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 10/24/2024 03:06PM

Our team confirmed that everything should be back to normal now. If you continue to experience any issues, please reach out to our support team for further assistance. We apologize for any inconvenience this may have caused and appreciate your patience during this time.

MONITORING about 2 months ago - at 10/24/2024 02:18PM

We have implemented a fix for the issue and are currently monitoring the results. If you are still experiencing any problems, please contact our support team.

INVESTIGATING about 2 months ago - at 10/23/2024 07:52PM

Our team continues investigating the issues and we're actively working on solutions. We will provide an update as soon as we have more information.

INVESTIGATING about 2 months ago - at 10/23/2024 05:26PM

As we continue to investigate the issue, we will provide an update within the next 2 hours.

INVESTIGATING about 2 months ago - at 10/23/2024 05:17PM

Our team is continuing to investigate the issue and gather information. We will provide an update on the situation within the next 30 minutes.

INVESTIGATING about 2 months ago - at 10/23/2024 04:47PM

We are actively investigating the issue and will provide an update on the situation within the next 30 minutes.

INVESTIGATING about 2 months ago - at 10/23/2024 04:18PM

We continue to investigate the issue and will provide an update within the next 30 minutes.

INVESTIGATING about 2 months ago - at 10/23/2024 03:50PM

Our team is continuing to investigate the issue and gather information. We will provide an update on the situation within the next 30 minutes.

INVESTIGATING about 2 months ago - at 10/23/2024 03:20PM

We are currently investigating issues with our WebUI & Desktop App services in the US-East Coast region. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.

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