Outage in Egnyte

Intermittent issues with Public API and Integrations in US-West Coast

Resolved Major
January 14, 2025 - Started about 2 months ago - Lasted about 3 hours
Official incident page

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Outage Details

We are currently investigating issues in the US-West Coast region. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 01/14/2025 05:44PM

Our team confirmed that everything should be back to normal now. If you continue to experience any issues, please reach out to our support team for further assistance. We apologize for any inconvenience this may have caused and appreciate your patience during this time.

MONITORING about 2 months ago - at 01/14/2025 05:17PM

We have implemented a fix for the issue and are currently monitoring the results. If you are still experiencing any problems, please contact our support team.

IDENTIFIED about 2 months ago - at 01/14/2025 05:01PM

As we continue to work on the identified issue, we will provide more information within the next 30 minutes.

IDENTIFIED about 2 months ago - at 01/14/2025 04:33PM

We continue to work on the fix for the identified issue. We will provide an update in the next 30 minutes.

IDENTIFIED about 2 months ago - at 01/14/2025 04:08PM

As we continue to work on the identified issue, we will provide more information within the next 30 minutes.

IDENTIFIED about 2 months ago - at 01/14/2025 03:40PM

We continue to work on the fix for the identified issue. We will provide an update in the next 30 minutes.

IDENTIFIED about 2 months ago - at 01/14/2025 03:16PM

Our team has identified the issue with Public API's and Integrations (e.g. Co-edit online) and we're actively working on a fix. We will provide an update within the next 30 minutes.

INVESTIGATING about 2 months ago - at 01/14/2025 03:09PM

We are currently investigating issues in the US-West Coast region. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.

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