Outage in Egnyte

Intermittent issues in all regions - Desktop App

Resolved Major
October 13, 2025 - Started 3 days ago - Lasted about 2 hours
Official incident page

Incident Report

We are currently investigating intermittent issues related to Desktop App in all regions. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.
Components affected
Egnyte Desktop App
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Latest Updates ( sorted recent to last )
RESOLVED 3 days ago - at 10/13/2025 03:51PM

Our team confirmed that everything should be back to normal now. If you continue to experience any issues, please reach out to our support team for further assistance. We apologize for any inconvenience this may have caused and appreciate your patience during this time.

MONITORING 3 days ago - at 10/13/2025 03:41PM

We have implemented a fix for the issue and are currently monitoring the results. If you are still experiencing any problems, please contact our support team.

IDENTIFIED 3 days ago - at 10/13/2025 03:09PM

As we continue to work on the identified issue, we will provide more information within the next 30 minutes.

IDENTIFIED 3 days ago - at 10/13/2025 02:36PM

We continue to work on the fix for the identified issue. We will provide an update in the next 30 minutes.

IDENTIFIED 3 days ago - at 10/13/2025 02:07PM

Our team has identified the issue and we're actively working on a fix. We will provide an update within the next 30 minutes.

INVESTIGATING 3 days ago - at 10/13/2025 01:54PM

We are currently investigating intermittent issues related to Desktop App in all regions. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.

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