Outage in EGYM
Genius for Trainer unavailable
Resolved MajorIncident Report
We have acknowledged an incident. We are investigating this currently.
There is no need to notify us of this incident, we will inform you once the incident is resolved.
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Latest Updates ( sorted recent to last )
RESOLVED
3 months ago - at 11/14/2025 04:45PM
The incident is now resolved.
We have deployed a fix for the problem and the systems are now stable and under monitoring.
Please bookmark support.egym.com and visit the site for answers to frequently asked questions concerning your EGYM eco-system and an overview of contact options.
MONITORING
3 months ago - at 11/14/2025 04:34PM
We've found the root cause of the issue and have rolled out a fix. We are still monitoring the resolution of this incident.
INVESTIGATING
3 months ago - at 11/14/2025 04:23PM
We have acknowledged an incident. We are investigating this currently.
There is no need to notify us of this incident, we will inform you once the incident is resolved.
Latest EGYM outages
Trainer App partially unavailable - about 1 month ago
Member Dashboard feature of the Trainer App unavailable - 4 months ago
Trainer App Service experiences major outage - 4 months ago
Global outage caused by upstream cloud provider - 8 months ago
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