Outage in Elastic Cloud

User management console Performance page shows incorrect values for the CPU usage

Resolved Minor
December 24, 2024 - Started about 1 month ago - Lasted 15 days
Official incident page

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Outage Details

The CPU Usage data reported on the Monitoring Performance section of the User management console could be incorrect, for some of the deployments. This is just a reporting error and doesn't reflect the actual CPU usage. We are investigating the issue. Meanwhile, please use Logs and metrics feature on the User management console to enable stack monitoring, if you need more accurate CPU usage data.
Components affected
Elastic Cloud Cloud console
Latest Updates ( sorted recent to last )
RESOLVED 28 days ago - at 01/08/2025 03:14PM

We have resolved this issue. Customers should no longer be seeing incorrect values for CPU usage.

INVESTIGATING about 1 month ago - at 12/24/2024 04:11PM

In our investigations, we have identified this issue as a cosmetic error that should not impact the performance or operation of deployments.
Our teams are continuing to investigate the issue. We will provide further updates once they are available.

INVESTIGATING about 1 month ago - at 12/24/2024 01:36PM

We are continuing to investigate this issue.
We are going to post an update in 2 hours.

INVESTIGATING about 1 month ago - at 12/24/2024 12:13PM

We are continuing to investigate this issue.
We are going to post an update in an hour.

INVESTIGATING about 1 month ago - at 12/24/2024 11:10AM

The CPU Usage data reported on the Monitoring Performance section of the User management console could be incorrect, for some of the deployments.
This is just a reporting error and doesn't reflect the actual CPU usage. We are investigating the issue. Meanwhile, please use Logs and metrics feature on the User management console to enable stack monitoring, if you need more accurate CPU usage data.

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