Outage in Elastic Cloud

ECH Customers using LLM chat inference through Elastic Inference Service may be under-billed

Resolved Major
July 09, 2025 - Started 3 days ago - Lasted 2 days
Official incident page

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Outage Details

ECH customers using LLM chat inference through the Elastic Inference Service may be under-billed for their usage. The issue has been identified and a fix is under way.
Latest Updates ( sorted recent to last )
RESOLVED about 18 hours ago - at 07/11/2025 10:04PM

The billing process for LLM chat inference has been fixed. ECH customers should now see their inference usage reported normally under their organization's billing page.

IDENTIFIED 3 days ago - at 07/09/2025 07:22PM

ECH customers using LLM chat inference through the Elastic Inference Service may be under-billed for their usage. The issue has been identified and a fix is under way.

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