Outage in Elastic Cloud
ECH Customers using LLM chat inference through Elastic Inference Service may be under-billed
Resolved MajorIncident Report
ECH customers using LLM chat inference through the Elastic Inference Service may be under-billed for their usage. The issue has been identified and a fix is under way.
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Latest Updates ( sorted recent to last )
RESOLVED
9 months ago - at 07/11/2025 10:04PM
The billing process for LLM chat inference has been fixed. ECH customers should now see their inference usage reported normally under their organization's billing page.
IDENTIFIED
9 months ago - at 07/09/2025 07:22PM
ECH customers using LLM chat inference through the Elastic Inference Service may be under-billed for their usage. The issue has been identified and a fix is under way.
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