Outage in Elastic Cloud
Connection issue to Kibana via the Cloud UI SSO
Resolved MajorIncident Report
Summary AI Generated
Elastic Cloud experienced a major 20.3-hour incident where users could not connect to Kibana through the Cloud UI via SAML SSO, specifically affecting PrivateLink customers while other hosted deployments remained unaffected. The engineering team identified the root cause, deployed a fix, and confirmed full resolution with no further customer impact.
We are aware of an issue when connecting to Kibana through the Elastic Cloud UI via SAML SSO, impacting hosted Cloud deployments. Our team is actively investigating. We will post an update to this status within the next hour.
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Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 04/10/2026 11:51AM
We have confirmed no further impact from this incident, and are now marking it as resolved.
INVESTIGATING
4 days ago - at 04/09/2026 07:50PM
We have rolled out the fix and there should be no more customer impact
INVESTIGATING
4 days ago - at 04/09/2026 04:41PM
We have identified the issue and are working on a fix. We will update again in 3 hours or earlier.
INVESTIGATING
4 days ago - at 04/09/2026 04:21PM
We have identified that only PrivateLink customers are impacted and no other Hosted Cloud Deployments should see any issues.
INVESTIGATING
4 days ago - at 04/09/2026 03:37PM
We are aware of an issue when connecting to Kibana through the Elastic Cloud UI via SAML SSO, impacting hosted Cloud deployments. Our team is actively investigating. We will post an update to this status within the next hour.
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