Outage in Elastic Cloud
Elastic Cloud - Email MFA Delivery Delays (Gmail)
Resolved MajorIncident Report
Summary AI Generated
Elastic Cloud experienced a 55-hour major incident where Gmail users faced significant delays or failures receiving email-based MFA codes, blocking their ability to log in. Workarounds included using an authenticator app, WebAuthn, or Google social login, while API key access remained unaffected throughout. The issue was mitigated on July 21, 2026, with delivery delays resolved and stability monitoring continuing.
We are currently investigating an issue affecting multi-factor authentication (MFA) via email for Elastic Cloud users with Gmail accounts. Affected users may experience long delays or failures when receiving their email MFA code.
Available Workarounds:
- Use an alternative MFA factor if registered (Authenticator App / TOTP or WebAuthn).
- Authenticate using the "Log in with Google" social login button.
Note: API Key access to your projects and deployments remains fully operational.
We are actively collaborating with our partners to resolve this issue and will provide an update as soon as we can.
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Latest Updates ( sorted recent to last )
MONITORING
8 days ago - at 07/21/2026 11:10PM
Delivery delays have been mitigated. We will continue to monitor to ensure delivery remains stable.
INVESTIGATING
9 days ago - at 07/21/2026 02:25PM
Update: This incident is still ongoing and we are continuing to investigate.
INVESTIGATING
9 days ago - at 07/21/2026 10:56AM
Update: This incident is still ongoing and we are continuing to investigate.
We are currently investigating an issue affecting multi-factor authentication (MFA) via email for Elastic Cloud users with Gmail accounts. Affected users may experience long delays or failures when receiving their email MFA code.
Available Workarounds:
- Use an alternative MFA factor if registered (Authenticator App / TOTP or WebAuthn).
- Authenticate using the "Log in with Google" social login button.
Note: API Key access to your projects and deployments remains fully operational.
We are actively collaborating with our partners to resolve this issue and will provide an update as soon as we can.
INVESTIGATING
9 days ago - at 07/21/2026 09:36AM
We are currently investigating an issue affecting multi-factor authentication (MFA) via email for Elastic Cloud users with Gmail accounts. Affected users may experience long delays or failures when receiving their email MFA code.
Available Workarounds:
- Use an alternative MFA factor if registered (Authenticator App / TOTP or WebAuthn).
- Authenticate using the "Log in with Google" social login button.
Note: API Key access to your projects and deployments remains fully operational.
We are actively collaborating with our partners to resolve this issue and will provide an update as soon as we can.
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