Outage in Elastic Cloud
Metering issue with Elastic Cloud Hosted Deployments
Resolved MajorIncident Report
Summary AI Generated
Elastic Cloud experienced a 32.9-hour metering issue affecting Instance Capacity billing for a small subset of Hosted Deployment customers. The problem resulted in incorrect usage measurements, prompting Elastic to proactively identify all affected accounts. All metering errors have been corrected and refunds are being issued to affected customers.
We have identified an issue with our metering of Instance Capacity for Hosted Deployments that affects a subset of customers.
We currently believe the impact to be limited to a small number of customers but are still working to identify and correct all occurrences of this issue. We will proactively issue billing corrections where necessary.
Trusted by 1,000+ teams
The Status Page Aggregator with Early Outage Detection
Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.
Latest Updates ( sorted recent to last )
RESOLVED
7 days ago - at 07/22/2026 11:14PM
All metering errors have been corrected. We will be issuing refunds to the small number of affected customers.
INVESTIGATING
8 days ago - at 07/22/2026 10:49AM
We are still investigating the metering issue impacting a small number of customers.
We'll provide a further update when new information is available.
INVESTIGATING
8 days ago - at 07/21/2026 11:15PM
We are still investigating the metering issue impacting a small number of customers. We will proactively issue billing corrections where necessary.
We'll provide another update when new information is available.
INVESTIGATING
9 days ago - at 07/21/2026 02:24PM
We have identified an issue with our metering of Instance Capacity for Hosted Deployments that affects a subset of customers.
We currently believe the impact to be limited to a small number of customers but are still working to identify and correct all occurrences of this issue. We will proactively issue billing corrections where necessary.
Latest Elastic Cloud outages
Elastic Cloud - Email MFA Delivery Delays (Gmail) - 9 days ago
Cloud Console Deployment Errors - 15 days ago
Regional outage - Elastic Inference Service (EIS) - 28 days ago
The Status Page Aggregator with Early Outage Detection
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6320 services available
Integrations with
