Outage in Elements.cloud

AWS network outage impacting Org Sync

Resolved Minor

October 20, 2025 - Started 4 months ago - Lasted about 3 hours
Official incident page

Incident Report

We are seeing elevated failures in the Organization Sync feature due to an external network outage at AWS. Other Elements services remain operational. Impact: Sync jobs may be delayed or fail. No data loss is expected; failed jobs will automatically retry once connectivity stabilizes.

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Latest Updates ( sorted recent to last )

RESOLVED 4 months ago - at 10/20/2025 12:58PM

This incident has been resolved.

IDENTIFIED 4 months ago - at 10/20/2025 10:07AM

We are seeing elevated failures in the Organization Sync feature due to an external network outage at AWS. Other Elements services remain operational.

Impact: Sync jobs may be delayed or fail. No data loss is expected; failed jobs will automatically retry once connectivity stabilizes.

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