Outage in Elements.cloud
False emails about Refresh Token
Resolved MinorIncident Report
Many of our EU customers may have received an email stating that a sync failed due to an expired token. This was caused by a system error that incorrectly triggered the notification and sent it out to most users. The issue has been fixed, and no further false emails are being sent. We apologize for the inconvenience.
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Latest Updates ( sorted recent to last )
RESOLVED
5 months ago - at 09/05/2025 09:42AM
This incident has been resolved.
IDENTIFIED
5 months ago - at 09/05/2025 09:19AM
The issue has been identified and a fix is being implemented.
INVESTIGATING
5 months ago - at 09/05/2025 09:18AM
Many of our EU customers may have received an email stating that a sync failed due to an expired token. This was caused by a system error that incorrectly triggered the notification and sent it out to most users. The issue has been fixed, and no further false emails are being sent. We apologize for the inconvenience.
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