Outage in Elements.cloud

Salesforce Hyperforce Migration Disruption Impacting Elements Sync

Resolved Minor

April 21, 2025 - Started 10 months ago - Lasted 3 days
Official incident page

Incident Report

Apologies for the inconvenience. Our understanding is that Salesforce are conducting upgrade and Hyperforce migration activities over the weekend. As a result, many in-progress Elements sync processes may have been disrupted. This should be a temporary issue, and you can resync manually or wait until the next automated sync. Please let us know if this does not resolve your issue. If you see a "Click to refresh ..." link, please be aware that your Salesforce account should be logged in only on the org for which you are refreshing the authentication token.

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Latest Updates ( sorted recent to last )

RESOLVED 10 months ago - at 04/24/2025 09:45AM

This issue has been resolved, this was caused by a DNS resolution issue out of Elements Control. Please accept our sincere apologies for the inconvenience caused.

IDENTIFIED 10 months ago - at 04/21/2025 02:43PM

Apologies for the inconvenience. Our understanding is that Salesforce are conducting upgrade and Hyperforce migration activities over the weekend. As a result, many in-progress Elements sync processes may have been disrupted. This should be a temporary issue, and you can resync manually or wait until the next automated sync. Please let us know if this does not resolve your issue.
If you see a "Click to refresh ..." link, please be aware that your Salesforce account should be logged in only on the org for which you are refreshing the authentication token.

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