Outage in Eleos Technologies

Monitoring delayed message processing

Resolved Minor
April 16, 2025 - Started 17 days ago - Lasted about 6 hours
Official incident page

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Outage Details

We are investigating a delay in the delivery time of transactions. Our on-call team is engaged and will provide an update shortly.
Components affected
Eleos Technologies Mobile Apps
Latest Updates ( sorted recent to last )
RESOLVED 17 days ago - at 04/16/2025 08:03PM

Messages integrated successfully and the message backlog remains stable.

MONITORING 17 days ago - at 04/16/2025 07:31PM

We remain caught up on our backlog of messages. We are assessing if all messages that were cleared from the backlog have been fully integrated. At this time it appears so, but we want to confirm using a separate source of data.

MONITORING 17 days ago - at 04/16/2025 06:56PM

We have completed processing all messages in our backlog. We will continue to monitor the backlog to ensure the queue is stable and messages are no longer being delayed.

MONITORING 17 days ago - at 04/16/2025 06:28PM

We are still monitoring messages being sent from the driver to customer backend services. No message information has been lost and workflow actions have not been impacted. We are continuing to see a decrease in the backlog and working on solutions to get through the backlog faster.

MONITORING 17 days ago - at 04/16/2025 05:54PM

We are continuing to monitor messages being sent from the driver to customer backend services. Still no message information has been lost during this time as we work through our backlog of messages. Workflow actions have not been impacted during this time. We are successfully processing and delivering messages and are seeing our backlog decrease steadily.

MONITORING 17 days ago - at 04/16/2025 05:14PM

We are continuing to monitor messages being sent from the driver to customer backend services. As we continue to work through the backlog of messages, we are also implementing mitigations to increase the system's ability to work through the backlog faster. Still no message information has been lost during this time.

MONITORING 17 days ago - at 04/16/2025 04:41PM

We are monitoring our sub-system for sending messages from the driver to customer backend services. We are successfully integrating messages at this time to customer backend web services but we are currently working through the backlog of messages that we do have. No message information has been lost during this time. We will continue to monitor until we have successfully integrated all messages in our queue.

MONITORING 17 days ago - at 04/16/2025 04:07PM

We are currently monitoring our backlog of messages. Messages are being processed and we are working through a large backlog that has been queued.

INVESTIGATING 17 days ago - at 04/16/2025 03:29PM

We are continuing to work on applying the mitigation and will notify once complete.

INVESTIGATING 17 days ago - at 04/16/2025 02:56PM

We have identified the cause of the issue and are working on a mitigation.

INVESTIGATING 17 days ago - at 04/16/2025 02:28PM

We are investigating a delay in the delivery time of transactions. Our on-call team is engaged and will provide an update shortly.

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