Outage in Eleos Technologies

Eleos Platform Metrics Not Rendering Graphs

Resolved Minor

April 30, 2025 - Started 11 months ago - Lasted about 1 hour
Official incident page

Incident Report

We have identified an issue preventing the Eleos Platform Metric charts from rendering within App Manager. It appears, at this time, our vendor for rendering these charts is experiencing an outage.

Components affected

Eleos Technologies Dashboard

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Latest Updates ( sorted recent to last )

RESOLVED 11 months ago - at 04/30/2025 08:08PM

The Eleos Platform Metrics seem to be fully functional at this point, again, if you continue to experience any issues rendering these charts please reach out to support at support@eleostech.com.

MONITORING 11 months ago - at 04/30/2025 07:48PM

Our vendor has indicated that the issue has been resolved, and we have observed that the Eleos Platform Metrics are now rendering and functional. If you are still experiencing issues, please reach out to our support team at support@eleostech.com.

IDENTIFIED 11 months ago - at 04/30/2025 07:42PM

We have confirmed this issue is due to an outage from our vendor, and we are currently in direct communication with them. We will provide another update within 30 minutes or as soon as we receive more information from our vendor.

IDENTIFIED 11 months ago - at 04/30/2025 07:20PM

We are continuing to work on a fix for this issue.

IDENTIFIED 11 months ago - at 04/30/2025 07:20PM

We have identified an issue preventing the Eleos Platform Metric charts from rendering within App Manager. It appears, at this time, our vendor for rendering these charts is experiencing an outage.

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