Outage in Eleos Technologies

Drivers not receiving routes

Resolved Major
May 05, 2025 - Started 6 months ago - Lasted about 2 hours
Official incident page

Incident Report

We are currently investigating an issue with drivers not being able to receive routes at this time.
Components affected
Eleos Technologies Mobile Apps Eleos Technologies Dashboard

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Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 05/05/2025 03:54PM

Routing success rates have remained stable and under normal operating conditions. The upstream provider has acknowledged the issue on their side and has indicated the issue has been resolved on their end.

MONITORING 6 months ago - at 05/05/2025 03:19PM

Routing success rates still appear to be stable and under normal operating conditions, but we are continuing to monitor at this time.

MONITORING 6 months ago - at 05/05/2025 02:56PM

Routing success rates appear to be stable and under normal operating conditions, but we are continuing to monitor.

MONITORING 6 months ago - at 05/05/2025 02:51PM

Routing functionality with an upstream provider has been restored and we're seeing routing success rate increase. We will be monitoring to make sure that drivers are able to receive new routes in the mobile apps, and the Build a Route functionality in Trip Planner Studio will continue to function.

INVESTIGATING 6 months ago - at 05/05/2025 02:34PM

We are currently investigating an issue with drivers not being able to receive routes at this time.

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