Outage in Eleos Technologies

Issues With DNS Resolution

Resolved Major
December 12, 2025 - Started 9 days ago - Lasted about 1 hour
Official incident page

Incident Report

From 12/12/2025 21:21 UTC to 12/12/2025 21:32 UTC our monitoring indicated DNS resolution issues when trying to contact Eleos's servers. We've traced this to an issue with our upstream DNS provider. Mobile app users and back office users may have seen intermittent delays loading information and performing actions in the app or in the Hub during this time window. Some users may not have been impacted at all depending on the configuration of their local DNS cache. Our monitoring indicates this is resolved and we are continuing to monitor. We are waiting on final confirmation from our upstream vendor that the issue is resolved.
Components affected
Eleos Technologies API Eleos Technologies Dashboard Eleos Technologies Mobile Apps Eleos Technologies Telematics Integrations

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Latest Updates ( sorted recent to last )
RESOLVED 9 days ago - at 12/12/2025 10:16PM

Our monitoring has continued to indicate the issue has been resolved. Our upstream vendor has also since confirmed the issue has been resolved.

Please reach out to our support team at support@eleostech.com if you have any questions or issues.

MONITORING 9 days ago - at 12/12/2025 09:45PM

From 12/12/2025 21:21 UTC to 12/12/2025 21:32 UTC our monitoring indicated DNS resolution issues when trying to contact Eleos's servers.

We've traced this to an issue with our upstream DNS provider. Mobile app users and back office users may have seen intermittent delays loading information and performing actions in the app or in the Hub during this time window. Some users may not have been impacted at all depending on the configuration of their local DNS cache.

Our monitoring indicates this is resolved and we are continuing to monitor. We are waiting on final confirmation from our upstream vendor that the issue is resolved.

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