Outage in Elevate

Fiber Line Damage - Southern Montrose County

Resolved Major
May 05, 2025 - Started about 1 month ago - Lasted about 7 hours
Official incident page

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Outage Details

The Elevate NOC has been informed of an outage impacting an area of Southern Montrose County. Updates regarding this outage will be posted here as they become available. Field crews are en route to investigate.
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 05/05/2025 11:46PM

Per our latest repair crew report, affected services have been restored. The Elevate NOC will continue to monitor this event and impacted subscribers for the time being. Thank you for your patience as we worked towards a resolution and please reach out via our 24-hr. tech support line if you are continuing to experience related service issues.

Elevate Tech Support = 1-844-386-8744

IDENTIFIED about 1 month ago - at 05/05/2025 09:05PM

Repair work on this fiber damage event is ongoing. Thank you for your patience as our crews continue to work towards service restoration. Updates will be posted as they become available.

IDENTIFIED about 1 month ago - at 05/05/2025 06:26PM

Elevate Outside Plant Crews have located fiber damage and have begun mitigation preparation work. Elevate NOC is awaiting notification from field crews of the estimated time to repair. We will update this status page as updates become available. Thank you for your continued patience as our crews work to restore this outage.

INVESTIGATING about 1 month ago - at 05/05/2025 04:42PM

The Elevate NOC has been informed of an outage impacting an area of Southern Montrose County. Updates regarding this outage will be posted here as they become available. Field crews are en route to investigate.

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