Outage in ElevenLabs
Website not loading for some customers
Resolved Minor
August 19, 2025 - Started 9 months ago
- Lasted about 1 hour
Incident Report
We’re aware that some customers are experiencing issues with the website not loading, and our team is actively investigating the cause.
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Latest Updates ( sorted recent to last )
MONITORING
9 months ago - at 08/19/2025 06:34AM
During a planned reliability improvement to our application load balancers, a configuration issue for api.us.elevenlabs.io resulted in traffic not being properly distributed across all available zones. This led to backend overload and service degradation (primarily for website users).
To temporarily alleviate the issue, we have added additional resources to all the zones until the load balancer configuration can be safely remediated.
INVESTIGATING
9 months ago - at 08/19/2025 05:57AM
We’re aware that some customers are experiencing issues with the website not loading, and our team is actively investigating the cause.
source IsDown
Possible Outage Indicated by User Reports
Reports started 2 minutes before official outage was reported
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