ElevenLabs experienced payment processing issues caused by a misconfiguration in their billing system that delayed subscription provisioning. Users reported exports getting stuck at 70% completion before failing with errors. The issue was resolved after 50 minutes when error rates returned to baseline levels.
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We have identified the root cause: A misconfiguration in our billing system caused provisioning of subscriptions to be delayed.
Errors remain at baseline. We are continuing our work to ensure the root cause is fully addressed to maintain future system integrity.
As of 14:55 UTC, we have observed error rates return to baseline, and are continuing to investigate the root cause.
We are currently investigating evidence of issues related to payment-processing. We will publish further details when the problem's scope and impact are clear.
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