Outage in ElevenLabs
Payment Issues
Resolved Minor
April 22, 2026 - Started 12 days ago
- Lasted about 1 hour
Incident Report
Summary AI Generated
ElevenLabs experienced payment processing issues caused by a misconfiguration in their billing system that delayed subscription provisioning. Users reported exports getting stuck at 70% completion before failing with errors. The issue was resolved after 50 minutes when error rates returned to baseline levels.
We are currently investigating evidence of issues related to payment-processing. We will publish further details when the problem's scope and impact are clear.
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Latest Updates ( sorted recent to last )
MONITORING
12 days ago - at 04/22/2026 03:11PM
We have identified the root cause: A misconfiguration in our billing system caused provisioning of subscriptions to be delayed.
Errors remain at baseline. We are continuing our work to ensure the root cause is fully addressed to maintain future system integrity.
MONITORING
12 days ago - at 04/22/2026 03:01PM
As of 14:55 UTC, we have observed error rates return to baseline, and are continuing to investigate the root cause.
INVESTIGATING
12 days ago - at 04/22/2026 02:50PM
We are currently investigating evidence of issues related to payment-processing. We will publish further details when the problem's scope and impact are clear.
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