Outage in ElevenLabs
Post-Call Webhook Schema Missing system__conversation_id
Resolved Minor
February 10, 2026 - Started 4 days ago
- Lasted about 2 hours
Incident Report
At 18:30 UTC, an unintentional change resulted in conversation_id not being included as a field within Post Call Transcript webhooks. As a temporary workaround, we advise consuming it from conversation_initiation_client_data.dynamic_variables.system__conversation_id, if possible.
We are currently working on a fix to address this.
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Latest Updates ( sorted recent to last )
IDENTIFIED
4 days ago - at 02/10/2026 08:13PM
At 18:30 UTC, an unintentional change resulted in conversation_id not being included as a field within Post Call Transcript webhooks. As a temporary workaround, we advise consuming it from conversation_initiation_client_data.dynamic_variables.system__conversation_id, if possible.
We are currently working on a fix to address this.
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