Outage in ElevenLabs
Voice Not Found Generation Failures
Resolved Minor
March 07, 2026 - Started 23 days ago
- Lasted about 2 hours
Incident Report
Summary AI Generated
ElevenLabs experienced voice generation failures affecting the "George" voice (ID: JBFqnCBsd6RMkjVDRZzb) starting at 19:30 UTC, with similar issues reported for legacy voices. The service provided a temporary workaround by directing users to use an alternative voice ID (6WwXjDDEMyNmFG95zycZ) from the library and recommending switching from legacy voices to non-legacy alternatives. The incident was resolved after 1.8 hours with the cause identified and a fix implemented.
Requests made to the voice "George", ID: JBFqnCBsd6RMkjVDRZzb, started failing at 19:30 UTC today. We have identified the cause of the issue and are working to release a fix for this. As a temporary solution, adding the voice ID 6WwXjDDEMyNmFG95zycZ from the library will allow generations that were previously directed at the voice of George to complete. The voice of George will soon be accessible again.
If you are making requests to legacy voices "legacy voices": https://help.elevenlabs.io/hc/en-us/articles/26928417254801-What-are-Legacy-voices and getting the same error, please switch to a non-legacy voice.
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Latest Updates ( sorted recent to last )
IDENTIFIED
23 days ago - at 03/06/2026 10:28PM
Requests made to the voice "George", ID: JBFqnCBsd6RMkjVDRZzb, started failing at 19:30 UTC today. We have identified the cause of the issue and are working to release a fix for this. As a temporary solution, adding the voice ID 6WwXjDDEMyNmFG95zycZ from the library will allow generations that were previously directed at the voice of George to complete. The voice of George will soon be accessible again.
If you are making requests to legacy voices "legacy voices": https://help.elevenlabs.io/hc/en-us/articles/26928417254801-What-are-Legacy-voices and getting the same error, please switch to a non-legacy voice.
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