Outage in ElevenLabs
Inbound Twilio calls experiencing intermittent connection failures
Resolved Minor
August 18, 2026 - Started 4 days ago
- Lasted 6 minutes
Incident Report
Summary AI Generated
Between approximately 07:00 and 11:00 UTC, a configuration error caused a small percentage of inbound Twilio calls to fail, preventing affected callers from reaching an agent. Outbound calls and all other traffic remained unaffected throughout. ElevenLabs rolled back the change, restoring normal call connectivity by 11:00 UTC with no action required from customers.
From ~07:00 UTC, a small percentage of inbound Twilio calls failed to connect due to a configuration error on our side. Affected callers were unable to connect to an agent; outbound calls and other traffic were unaffected. The change has been rolled back and calls have been connecting normally since ~11:00 UTC. No customer action needed.
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IDENTIFIED
4 days ago - at 08/18/2026 12:39PM
From ~07:00 UTC, a small percentage of inbound Twilio calls failed to connect due to a configuration error on our side. Affected callers were unable to connect to an agent; outbound calls and other traffic were unaffected. The change has been rolled back and calls have been connecting normally since ~11:00 UTC. No customer action needed.
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