Outage in ElevenLabs
EU Residency - Conversation history not showing for recent calls
Resolved Minor
September 10, 2026 - Started 3 days ago
- Lasted about 11 hours
Incident Report
Summary AI Generated
**ElevenLabs EU Residency – Conversation History Outage** A minor incident lasting approximately 11 hours affected ElevenLabs' EU Residency environment, where recent conversations failed to appear in conversation history. Actual conversations were unaffected throughout the incident — only the display and searchability of history was impacted. Conversation history visibility was restored during the incident, though text search functionality via the API remained degraded while engineers continued mitigation work.
We are investigating an issue in the EU Residency where recent conversations are not showing up in history.
The conversation history is not lost; there is just a lag in displaying it.
Please note that this doesn't affect actual conversations; everything is working correctly.
We are working on getting the history back up.
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Latest Updates ( sorted recent to last )
IDENTIFIED
3 days ago - at 09/10/2026 04:21PM
Currently, loading conversations in conversation history without filters is fully functional. Our engineers are still working to fully restore search filter functionality. Requests to the Text search "Text search": https://elevenlabs.io/docs/eleven-agents/api-reference/conversations/messages/text-search endpoint may continue to see failures as we continue to work to mitigate the issue.
IDENTIFIED
3 days ago - at 09/10/2026 10:19AM
Conversations are now populating in the conversation history again. Text search of conversations isn't working yet; we're actively fixing it and will post another update once it's resolved.
INVESTIGATING
3 days ago - at 09/10/2026 09:44AM
We are investigating an issue in the EU Residency where recent conversations are not showing up in history.
The conversation history is not lost; there is just a lag in displaying it.
Please note that this doesn't affect actual conversations; everything is working correctly.
We are working on getting the history back up.
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