Outage in ElevenLabs
Agents, STT, and Creative Platform: Increased Latency, Conversation Failures, and STT Failures
Resolved Minor
September 29, 2026 - Started 4 days ago
- Lasted about 2 hours
Incident Report
Summary AI Generated
ElevenLabs experienced approximately 1.6 hours of degraded service affecting their Agents and Speech-to-Text (STT) products, with potential spillover to Sound Effects and other Creative Platform features. Issues included increased latency, conversation failures, and API errors such as 429s and "START node generated a response after progressing" errors. Engineers identified the root cause and applied a fix, with recovery confirmed under monitoring.
We are currently investigating increased latency, conversation failures, and API request failures currently known to affect Agents and STT.
These failures may manifest as delays in agent conversations, 429s to STT requests, or conversation failures with the error: "START node generated a response after progressing".
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Latest Updates ( sorted recent to last )
MONITORING
4 days ago - at 09/29/2026 08:12PM
Our engineers have applied a fix for the likely root cause. We are seeing signs of recovery but we will continue to monitor until recovery is fully confirmed.
IDENTIFIED
4 days ago - at 09/29/2026 07:39PM
We have isolated the cause of the increased latency and errors, and are working to resolve it.
Current evidence suggests that the Sound Effects product and other Creative Platform products may also be affected, but scope and severity of impact to these products remains unclear.
INVESTIGATING
4 days ago - at 09/29/2026 06:49PM
We are currently investigating increased latency, conversation failures, and API request failures currently known to affect Agents and STT.
These failures may manifest as delays in agent conversations, 429s to STT requests, or conversation failures with the error: "START node generated a response after progressing".
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