Outage in ElevenLabs
Some ElevenAgents calls failed to start
Resolved Minor
September 18, 2026 - Started 15 days ago
- Lasted about 2 hours
Incident Report
Summary AI Generated
For approximately 1.6 hours, some ElevenLabs ElevenAgents calls failed to start. The team identified ongoing failures mid-incident and applied multiple fixes to bring the error rate down. Service was fully restored after the second fix was released.
We are investigating an issue that occurred with some calls where the call didn't start; however, the calls are working now.
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Latest Updates ( sorted recent to last )
MONITORING
15 days ago - at 09/19/2026 12:56AM
We have released another fix, the error rate is now down.
IDENTIFIED
15 days ago - at 09/19/2026 12:48AM
We are still seeing some calls that are failing, our team is currently applying a new fix.
MONITORING
15 days ago - at 09/19/2026 12:35AM
The calls are working now.
INVESTIGATING
15 days ago - at 09/19/2026 12:34AM
We are investigating an issue that occurred with some calls where the call didn't start; however, the calls are working now.
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