Outage in ElevenLabs
Media not loading across several products
Resolved Minor
August 24, 2026 - Started 20 days ago
- Lasted about 10 hours
Incident Report
Summary AI Generated
ElevenLabs experienced a media loading failure lasting nearly 10 hours across multiple products, including Studio, Audiobooks, Image & Video, Music, and Dubbing, with users unable to load or export media. The root cause was identified, and a targeted fix was developed and deployed progressively throughout the incident. Error rates decreased during remediation, with the team working toward full resolution across all affected products.
We’re currently experiencing issues loading media across several products, including Studio, Audiobooks, Image & Video, Music and Dubbing. We are actively investigating the cause.
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Latest Updates ( sorted recent to last )
IDENTIFIED
20 days ago - at 08/24/2026 05:12PM
Work is still underway to release a fix to resolve media loading within Studio, Audiobooks, Image & Video, Music and Dubbing.
Until the fix is fully rolled out, common symptoms may include failures when exporting media in Studio, Dubbing, and other products.
We'll continue to pass further updates as we track the deployment of this fix.
IDENTIFIED
20 days ago - at 08/24/2026 02:53PM
We are currently working to deploy a targeted fix to resolve the existing issues of media loading within Studio, Audiobooks, Image & Video, Music and Dubbing.
We will pass further updates as we track the deployment of this fix.
IDENTIFIED
20 days ago - at 08/24/2026 11:42AM
The error rate has decreased, although the issue has not been fully resolved yet. We are continuing to work toward a complete resolution.
IDENTIFIED
20 days ago - at 08/24/2026 10:18AM
We have located the cause of the elevated errors, and we are working on a fix.
INVESTIGATING
20 days ago - at 08/24/2026 08:49AM
We’re currently experiencing issues loading media across several products, including Studio, Audiobooks, Image & Video, Music and Dubbing. We are actively investigating the cause.
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