Outage in ElevenLabs
Customer support ticketing system not receiving new tickets and ticket replies
Resolved Minor
August 31, 2026 - Started 13 days ago
- Lasted about 4 hours
Incident Report
Summary AI Generated
ElevenLabs' customer support ticketing system was unable to receive new tickets or process replies for approximately 4.4 hours due to an outage with their third-party ticketing provider. During the disruption, the team handled tickets manually, resulting in slower-than-usual response times. The ticketing system was restored and began receiving tickets again, though it remained at partial capacity while the provider completed full recovery.
We're aware that some users may experience issues when opening new customer support tickets or replying to old ones. We're investigating and will update shortly.
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Latest Updates ( sorted recent to last )
IDENTIFIED
13 days ago - at 08/31/2026 11:20AM
Our ticketing system is back online. Although, it is not yet at full capacity. We're still waiting for our ticketing provider to get us fully back up.
We can now receive tickets again and have started getting back to customers.
IDENTIFIED
13 days ago - at 08/31/2026 09:34AM
Our ticketing provider has identified the cause of the issue and is working to restore service. At this stage, the resolution is dependent on their work, and we do not yet have a timeline from them.
In the meantime, our team is handling as many tickets as possible manually. Response times may be slightly longer than usual, and we appreciate your patience. We will respond to everyone as soon as we can.
INVESTIGATING
13 days ago - at 08/31/2026 08:46AM
We're still investigating. This is an issue with our ticketing provider, and we're working with them to restore the service.
INVESTIGATING
13 days ago - at 08/31/2026 08:10AM
We're aware that some users may experience issues when opening new customer support tickets or replying to old ones. We're investigating and will update shortly.
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