Outage in eloomi

Intercom Chat Performance Degradation

Resolved Minor
October 12, 2023 - Started about 2 years ago - Lasted about 1 hour
Official incident page

Incident Report

Intercom has reported that some users may encounter high latencies when trying to access their intercom chat feature. They are investigating this currently and we will provide updates as they come. Please reach out to eloomi helpdesk if you have any urgent inquiries.

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Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 10/12/2023 04:10PM

This has been resolved

MONITORING about 2 years ago - at 10/12/2023 03:34PM

Intercom has implemented a fix and we are monitoring its results.

IDENTIFIED about 2 years ago - at 10/12/2023 03:18PM

Intercom has reported that some users may encounter high latencies when trying to access their intercom chat feature. They are investigating this currently and we will provide updates as they come.

Please reach out to eloomi helpdesk if you have any urgent inquiries.

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