Outage in eloomi

Technical issue with chat provider (Intercom platform chat)

Resolved Minor

February 22, 2024 - Started almost 2 years ago - Lasted 1 day
Official incident page

Incident Report

Due to a technical problem discovered by our on-platform chat provider (Intercom), we are currently unable to respond to chats and delays in response time can be expected. Our provider is working on resolving this as soon as possible. In the meantime please feel free to reach us here: support@eloomi.com

Components affected

eloomi Intercom Intercom Web Messenger

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Latest Updates ( sorted recent to last )

RESOLVED almost 2 years ago - at 02/23/2024 10:55AM

This incident has been resolved.

INVESTIGATING almost 2 years ago - at 02/22/2024 01:24PM

The issue was addressed and fixed by the provider.

INVESTIGATING almost 2 years ago - at 02/22/2024 11:47AM

Downgrading impact as our chat provider has fixed crucial parts of the issue and we are now able to respond to chats as normal.

INVESTIGATING almost 2 years ago - at 02/22/2024 09:43AM

Due to a technical problem discovered by our on-platform chat provider (Intercom), we are currently unable to respond to chats and delays in response time can be expected. Our provider is working on resolving this as soon as possible.
In the meantime please feel free to reach us here: support@eloomi.com

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