Service Disruption in SFR Mayotte / Reunion

This incident has been resolved.

Dear Customers,

We have been informed that the re-routing process has been successfully completed, consequently please expect the services to be restored. Our remote tests have showed positive results as well, yet, not perfectly steady. Hence, we are opening SFR again.

Thanks a lot
Emnify Support Team

We have received an update from SFR Mayotte that maintenance work has been taking place for the past few days, the estimated resolution time according SFR is August 12.

We will keep you posted for new updates.

Thanks a lot
Emnify Support Team

Dear Customers,

The root cause has been identified in SFR Mayotte sealink, details can be found in the following website:
https://www.sfr.yt/incidents/reseau

Please also know that we have blocked the network to avoid SIMs camping on the network without getting service.

Orange is still open at the same rate and the same rate zone.

We will inform you once the issue has been fixed.

Thanks a lot
Emnify Support Team

Dear customer,

We monitor problem with SFR Mayotte / Reunion network.

Our incident response team are actively monitoring this.

We’ll provide updates shortly

Thanks
Emnify Support Team