Outage in EMnify

Service Degradation in 4G

Resolved Major
July 24, 2024 - Started 5 months ago - Lasted about 4 hours
Official incident page

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Outage Details

Dear Customers, We are experiencing service degradation in 4G, our team is currently investigating. Further updates to follow shortly. Thanks Emnify Support Team
Components affected
EMnify Mobile Core Network
Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 07/24/2024 05:24PM

Dear Customer,

We are happy to announce that the issue has been fully resolved. All services are back to normal.

Thank you for your patience. If you encounter any further issues, please reach out to our support team.

Emnify Support Team

MONITORING 5 months ago - at 07/24/2024 04:45PM

Dear Customer,

We are pleased to announce that the issue with SIM cards has been fixed, and all services are now fully operational.

Our team is currently monitoring the situation to ensure stability and prevent any further issues.

Thank you for your patience and understanding during this time.

Emnify Support Team

IDENTIFIED 5 months ago - at 07/24/2024 03:43PM

Dear Customer,

This is to report that the vast majority of SIM cards remain operational. A few individual SIM cards may still experience minor issues.

Our team is continuing to work diligently to resolve these isolated problems. We appreciate your ongoing patience and will provide further updates as necessary.

Thank you for your understanding and support.

Emnify Support Team

IDENTIFIED 5 months ago - at 07/24/2024 03:15PM

Dear Customers,

We see the vast majority of SIM cards are now operational; however, some individual SIM cards may still experience some issues.

Our team is diligently working to resolve these remaining problems to ensure full functionality for all users.

We appreciate your patience and will keep you informed with further updates.

Thanks a lot
Emnify Support Team

IDENTIFIED 5 months ago - at 07/24/2024 02:58PM

Dear Customer,

We see a large number of SIM cards are operational again. Our technical team is continuing to work on resolving the remaining issues to ensure full functionality for all users..

We will keep you updated with further information.

Thanks a lot
Emnify Support Team

IDENTIFIED 5 months ago - at 07/24/2024 02:32PM

Dear Customer,

Please be informed that the issue has been identified and we are working on a fix.

More updates to follow shortly.

Thanks a lot
Mohamed

INVESTIGATING 5 months ago - at 07/24/2024 01:57PM

We are continuing to investigate this issue.

INVESTIGATING 5 months ago - at 07/24/2024 01:40PM

Dear Customers,

We are experiencing service degradation in 4G, our team is currently investigating.

Further updates to follow shortly.

Thanks
Emnify Support Team

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