Outage in EMnify

Increased Error Rate all Regions

Resolved Minor
August 05, 2024 - Started 5 months ago - Lasted about 2 hours
Official incident page

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Outage Details

Dear Customers, This is to inform you that we are investigating increased error rates during device attachment since 15:20 UTC. Further updates will follow shortly. Thanks a lot Emnify Support Team
Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 08/05/2024 05:56PM

Dear Customers,

We are pleased to inform you that this incident has been resolved.

Thank you for your patience and understanding.

Best regards,
Emnify Support Team

MONITORING 5 months ago - at 08/05/2024 05:44PM

Dear Customers,

A fix has been implemented, and we are currently monitoring the results to ensure the issue is fully resolved.

We will continue to keep you updated on the situation.

Thank you for your patience and understanding.

Best regards,
Emnify Support Team

IDENTIFIED 5 months ago - at 08/05/2024 05:11PM

Dear Customers,

We want to inform you that we are in contact with the carrier experiencing connectivity issues with 4G signaling.

We are working closely with them to resolve this matter as quickly as possible and will keep you updated on our progress.

Thank you for your patience and understanding.

Best regards,
Emnify Support Team

IDENTIFIED 5 months ago - at 08/05/2024 04:32PM

Dear Customers,

We are still actively working on and investigating the issue. Further updates will be provided shortly.

Thank you for your patience and understanding.

Best regards,
Emnify Support Team

IDENTIFIED 5 months ago - at 08/05/2024 03:55PM

Dear Customers,

We have identified the issue and our team is actively working on a fix. We will provide more updates shortly.

In the meantime, if you have any questions or need further assistance, please don't hesitate to reach out to our support team.

Thanks a lot
Emnify Support Team

INVESTIGATING 5 months ago - at 08/05/2024 03:43PM

Dear Customers,

This is to inform you that we are investigating increased error rates during device attachment since 15:20 UTC.

Further updates will follow shortly.

Thanks a lot
Emnify Support Team

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