Outage in EMnify

OpenVPN Authentication Issues in all Regions

Resolved Major
September 10, 2024 - Started 3 months ago - Lasted about 1 hour
Official incident page

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Outage Details

Dear Customers, We are experiencing authentication issues in OpenVPN in all regions since 8:15 UTC. The service is still functional for connected clients, however, new client authentication is currently not working as expected. Our team is currently investigating these issues, further updates will follow shortly. Regards Emnify Support Team
Components affected
EMnify API EMnify VPN services
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 09/10/2024 09:51AM

Dear Customers,

This incident has been resolved.


Regards
Emnify Support Team

MONITORING 3 months ago - at 09/10/2024 09:06AM

Dear Customers,

This is to let you know that a fix has been implemented and the services are recovered for OpenVPN authentication as well as portal and API.

We are currently monitoring.

Regards
Emnify Support Team

INVESTIGATING 3 months ago - at 09/10/2024 09:00AM

Dear Customer,

Please be informed that the authentication via API and portal is also not working as expected.

Our teams are actively investigating and we will update you shortly.


Regards
Emnify Support Team

INVESTIGATING 3 months ago - at 09/10/2024 08:49AM

Dear Customers,

We are experiencing authentication issues in OpenVPN in all regions since 8:15 UTC.
The service is still functional for connected clients, however, new client authentication is currently not working as expected.

Our team is currently investigating these issues, further updates will follow shortly.


Regards
Emnify Support Team

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