Outage in EMnify

SIM shop service degradation

Resolved Minor
January 28, 2025 - Started 25 days ago - Lasted about 2 hours
Official incident page

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Outage Details

Dear customers, We are currently investigating a reduction in service quality affecting the SIM shop. As a result, some customers may experience difficulties placing orders. We apologize for the inconvenience and appreciate your patience. Further updates will be shared shortly.
Components affected
EMnify User Interface
Latest Updates ( sorted recent to last )
RESOLVED 25 days ago - at 01/28/2025 01:33PM

This incident has been resolved

MONITORING 25 days ago - at 01/28/2025 12:46PM

Dear customers,

The SIM shop is now fully operational. We will continue to monitor the service closely to ensure stability.

Thank you for your understanding

IDENTIFIED 25 days ago - at 01/28/2025 12:05PM

Dear customers,

We have identified the issue, and our engineering team is actively working on a resolution

INVESTIGATING 25 days ago - at 01/28/2025 11:57AM

Dear customers,

We are currently investigating a reduction in service quality affecting the SIM shop. As a result, some customers may experience difficulties placing orders.

We apologize for the inconvenience and appreciate your patience. Further updates will be shared shortly.

Latest EMnify outages

Delayed usage statistics - 23 days ago
Signaling connectivity issues - about 1 month ago
Service Degradation - Vodafone UK - about 1 month ago

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