Outage in EMnify

Delayed usage statistics

Resolved Minor
January 30, 2025 - Started 23 days ago - Lasted about 3 hours
Official incident page

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Outage Details

We are currently experiencing delays while processing statistics of device data consumption. Portal and API will show correct values only with a delay. We are working on resolving the issue.
Latest Updates ( sorted recent to last )
RESOLVED 23 days ago - at 01/30/2025 10:33PM

This incident has been resolved.

MONITORING 23 days ago - at 01/30/2025 10:00PM

We are continuing to monitor for any further issues.

MONITORING 23 days ago - at 01/30/2025 10:00PM

The problem has been resolved.

IDENTIFIED 23 days ago - at 01/30/2025 09:12PM

Based on the observed processing speed, we expect up-to-date statistics being available again around 22:00 UTC

IDENTIFIED 23 days ago - at 01/30/2025 08:30PM

We are continuing to monitor as systems catch up with processing, which is however slower than expected.

IDENTIFIED 23 days ago - at 01/30/2025 07:43PM

We have identified and resolved the root cause. We have added more capacity to speed up processing of statistics. We expect statistics to be up-to-date in less than 1 hour.

IDENTIFIED 23 days ago - at 01/30/2025 07:34PM

We are currently experiencing delays while processing statistics of device data consumption. Portal and API will show correct values only with a delay.
We are working on resolving the issue.

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