Outage in EMnify

Data usage statistics degradation

Resolved Minor
September 19, 2025 - Started about 1 month ago - Lasted about 4 hours
Official incident page

Incident Report

Dear emnify Customers, We are currently experiencing a decline in performance concerning the processing of statistics related to device data consumption. Kindly be informed that all usage data stream events will be temporarily suspended, and traffic volume statistics in the portal will not display any new data. However, event data streamers, as well as quota and traffic limit enforcement, will continue to function as anticipated. We are working on resolving the issue, and an update will be provided shortly. Kind regards, emnify Support Team
Components affected
EMnify User Interface EMnify API EMnify Data Analytics

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Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 09/20/2025 01:00AM

Dear emnify Customers,

This incident has been resolved.

Should you continue to experience any issues, please do not hesitate to contact our Customer Support Team through the help center.

Kind regards,
emnify Support Team

MONITORING about 1 month ago - at 09/20/2025 12:15AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 1 month ago - at 09/19/2025 10:46PM

The issue has been identified and a fix is being implemented.

Further updates to follow.

INVESTIGATING about 1 month ago - at 09/19/2025 08:47PM

Dear emnify Customers,

We are currently experiencing a decline in performance concerning the processing of statistics related to device data consumption. Kindly be informed that all usage data stream events will be temporarily suspended, and traffic volume statistics in the portal will not display any new data. However, event data streamers, as well as quota and traffic limit enforcement, will continue to function as anticipated.

We are working on resolving the issue, and an update will be provided shortly.

Kind regards,
emnify Support Team

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