Outage in EMnify

API and portal degraded performance

Resolved Minor
February 05, 2025 - Started 17 days ago - Lasted about 3 hours
Official incident page

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Outage Details

Dear emnify Customers, We are currently investigating issues related to viewing large numbers of SIM cards and devices in the Connected Devices and SIM Inventory sections of the portal. You may also experience delays when performing the same actions via the API. Further updates will follow shortly. Kind regards, emnify Support Team
Components affected
EMnify API EMnify User Interface
Latest Updates ( sorted recent to last )
RESOLVED 17 days ago - at 02/05/2025 07:10PM

Dear emnify Customers,

The incident has been resolved and API and portal services are fully operational again.

In case you are still having issues, please reach out to our Support Team via our help center.

Kind regards,
emnify Support Team

MONITORING 17 days ago - at 02/05/2025 06:32PM

A fix has been implemented. If you still experience issues loading the portal, please try force reloading your browser to receive the latest update.

We are actively monitoring the results.

IDENTIFIED 17 days ago - at 02/05/2025 05:49PM

We have identified the root cause and a fix is being implemented.

Further updates will follow shortly.

INVESTIGATING 17 days ago - at 02/05/2025 04:32PM

Dear emnify Customers,

We are currently investigating issues related to viewing large numbers of SIM cards and devices in the Connected Devices and SIM Inventory sections of the portal. You may also experience delays when performing the same actions via the API.

Further updates will follow shortly.

Kind regards,
emnify Support Team

Latest EMnify outages

Delayed usage statistics - 23 days ago
Signaling connectivity issues - about 1 month ago
Service Degradation - Vodafone UK - about 1 month ago

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