Outage in Empatica

3rd Party Provider Operational Issues

Resolved Major
October 20, 2025 - Started 8 days ago - Lasted about 20 hours
Official incident page

Incident Report

Due to an issue with our Cloud and Service Providers, our services are experiencing intermittent issues. We are investigating this further and will update this incident as we know more.

Need to monitor Empatica outages?

One place to monitor all your cloud vendors. Get instant alerts when an outage is detected.

Try IsDown risk-free 14-day free trial · No credit card required
Latest Updates ( sorted recent to last )
RESOLVED 7 days ago - at 10/21/2025 05:27AM

Our cloud provider has resolved the incident that was impacting the operation of their services. Our systems are now back up and running.

MONITORING 8 days ago - at 10/20/2025 08:31PM

Our cloud provider is continuing to restore normal operations.
Some intermittent disruptions are still occurring in the automated calling and messaging systems.
We are monitoring the situation and will keep this incident updated accordingly.

IDENTIFIED 8 days ago - at 10/20/2025 04:19PM

Our cloud provider has identified the root cause of the issue and is applying recovery measures to restore normal operations.
We are monitoring the situation and will update this incident as soon as new information becomes available.

INVESTIGATING 8 days ago - at 10/20/2025 02:30PM

Due to new issues reported by our cloud and service providers, our services are currently experiencing intermittent disruptions.
We are actively investigating and will update this incident as soon as more information becomes available.

MONITORING 8 days ago - at 10/20/2025 10:38AM

We are continuing to monitor as we see further recovery with all services.

MONITORING 8 days ago - at 10/20/2025 10:09AM

We are monitoring our services, and starting to see some recovery.

INVESTIGATING 8 days ago - at 10/20/2025 09:56AM

Due to an issue with our Cloud and Service Providers, our services are experiencing intermittent issues. We are investigating this further and will update this incident as we know more.

Latest Empatica outages

Empatica API Outage - over 5 years ago
Empatica API Outage - over 5 years ago
Major Outage - over 5 years ago
Planned Email Downtime - almost 6 years ago

The Status Page Aggregator Built for IT Teams

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4522 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook