Outage in Empatica

Major Outage

Resolved Minor

April 17, 2020 - Started almost 6 years ago - Lasted almost 2 years
Official incident page

Incident Report

Our 3rd party cloud provider is facing issues with one of the key pieces of Empatica infrastructure. The problem is under investigation and we are waiting for it to be resolved. Alerting functionalities will not be affected, and we do not expect any data loss.

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Latest Updates ( sorted recent to last )

RESOLVED almost 6 years ago - at 04/17/2020 04:21PM

All systems are operating normally.

MONITORING almost 6 years ago - at 04/17/2020 03:11PM

All services are operational. Our tech team is monitoring the situation.

MONITORING almost 6 years ago - at 04/17/2020 12:39PM

Our 3rd party cloud provider has solved the issue. We are monitoring the situation while systems resume their normal activity.

IDENTIFIED almost 6 years ago - at 04/17/2020 12:02PM

Our 3rd party cloud provider has identified the issue and is working on a fix.

INVESTIGATING almost 6 years ago - at 04/17/2020 10:19AM

Our 3rd party cloud provider is facing issues with one of the key pieces of Empatica infrastructure. The problem is under investigation and we are waiting for it to be resolved.

Alerting functionalities will not be affected, and we do not expect any data loss.

Latest Empatica outages

3rd Party Provider Operational Issues - 3 months ago

Empatica API Outage - over 5 years ago

Raw Data Download Under Required Maintenance - almost 6 years ago

Planned Email Downtime - about 6 years ago

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