Outage in Empatica

Major Outage

Resolved Minor
April 17, 2020 - Started about 5 years ago - Lasted almost 2 years
Official incident page

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Outage Details

Our 3rd party cloud provider is facing issues with one of the key pieces of Empatica infrastructure. The problem is under investigation and we are waiting for it to be resolved. Alerting functionalities will not be affected, and we do not expect any data loss.
Latest Updates ( sorted recent to last )
RESOLVED about 5 years ago - at 04/17/2020 04:21PM

All systems are operating normally.

MONITORING about 5 years ago - at 04/17/2020 03:11PM

All services are operational. Our tech team is monitoring the situation.

MONITORING about 5 years ago - at 04/17/2020 12:39PM

Our 3rd party cloud provider has solved the issue. We are monitoring the situation while systems resume their normal activity.

IDENTIFIED about 5 years ago - at 04/17/2020 12:02PM

Our 3rd party cloud provider has identified the issue and is working on a fix.

INVESTIGATING about 5 years ago - at 04/17/2020 10:19AM

Our 3rd party cloud provider is facing issues with one of the key pieces of Empatica infrastructure. The problem is under investigation and we are waiting for it to be resolved.

Alerting functionalities will not be affected, and we do not expect any data loss.

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